Glossary
What are Managed IT Services?
Managed IT services are ongoing IT support, monitoring, and maintenance delivered under a fixed monthly contract. Instead of paying hourly when something breaks, you pay a predictable fee for continuous coverage: a help desk for users, monitoring for systems, patching to keep things current, and a partner who knows your environment. The work is delivered by an MSP (Managed Service Provider).
What "managed" actually means
The opposite of break-fix. A break-fix arrangement is reactive: a problem occurs, you call, someone shows up, the meter starts. A managed arrangement is proactive: monitoring catches problems before users notice, patches deploy on a schedule, backups are tested, configurations are versioned, and the IT partner has context on every machine in your environment. The point of "managed" is fewer surprises, not zero issues.
Standard inclusions
Workstation and endpoint management. Network setup, segmentation, and monitoring. Microsoft 365 or Google Workspace administration. Backup configuration and verification. Endpoint protection deployment and tuning. Help desk support during business hours. User lifecycle (onboarding, offboarding, access reviews). Patch management for OS and major applications. Documentation of your environment that survives staff changes.
What managed IT does NOT typically include
Dedicated security work like penetration testing, formal compliance attestation, custom software development, or strategic consulting beyond IT. These are usually separate engagements (often with a different team or division). At Mojo AI Services, security work lives in MojoSecurity and custom development in MojoSoftware, while baseline security hygiene (MFA, patching, basic endpoint protection) is part of the MojoIT managed scope.
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We'll scope the work around your workflow, goals, and timeline before quoting anything, so you know what's included before committing.